Hearing Impaired: (502)583-4555 #1 from menu then 3
Box Office Hours
The Louisville Palace Box Office also serves as the primary box office for the Mercury Ballroom. The Box Office is located to the immediate right of the Louisville Palace Theatre entrance. Monday - Friday from 12PM to 5PM.
How do I get VIP tickets?
Please contact Mindy Goff at 502.883.5804 or email@example.com for pricing and more information.
Types of Payment Accepted
The Box Office accepts MasterCard, Visa, American Express, Discover and cash.
Tickets can be picked up at the Will Call Window two hours prior to scheduled show time. Customers must have a picture ID, the actual credit card and the confirmation number.
May I bring my children?
Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required.
Non-family oriented concerts and performances may not suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety.
Children of any age may NOT attend a "18 " or "21 " concert or performance.
For Handicapped Accessible seating, please call (502) 583-4555 #1 from the menu.
Where do I park?
Meter parking is available on all streets surrounding the venue and is free after 6pm M-F and all day Sunday.