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FAQ

Box Office Numbers
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The Louisville Palace / Mercury Ballroom

Box Office: (502)583-4555 #1 from menu

Information: (502)583-4555 #2 from menu

Hearing Impaired: (502)583-4555 #1 from menu then 3 


Box Office Hours
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The Louisville Palace Box Office also serves as the primary box office for the Mercury Ballroom. The Box Office is located to the immediate right of the Louisville Palace Theatre entrance. Monday - Friday from 12PM to 5PM.

How do I get VIP tickets?
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Please contact Mindy Goff at 502.883.5804 or mindygoff@livenation.com for pricing and more information.

Types of Payment Accepted
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The Box Office accepts MasterCard, Visa, American Express, Discover and cash. 


Will Call
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Tickets can be picked up at the Will Call Window two hours prior to scheduled show time. Customers must have a picture ID, the actual credit card and the confirmation number.

May I bring my children?
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Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required.

Non-family oriented concerts and performances may not suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety. 

Children of any age may NOT attend a "18 " or "21 " concert or performance.

Accessible Seating
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For Handicapped Accessible seating, please call (502) 583-4555 #1 from the menu.

Where do I park?
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Meter parking is available on all streets surrounding the venue and is free after 6pm M-F and all day Sunday.

Pay-By-Cell is available by downloading PassportParking Mobile Pay in the App Store

 There are three main parking garages surrounding the venue. Event Rates $6 / Daily Rate $18

  • Chestnut Centre Garage (420 W. Chestnut St.)
  • Brown Hotel Garage (658 S. Third St.)
  • Fifth Street Garage (630 S. Fourth St.)

There are also parking lots within walking distance of the venue. Daily Rate $3 - $4.50

  •  Moby lot (233 W. Chestnut St.)
  • YWCA lot (601 S. Third St.)
  • Third St Lot (615 S. Third St.)
  • St. Francis lot (659 S. Third St.)

The Louisville Palace does not validate parking for any show or event.

General Rules
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Camera Policy: Personal cameras are allowed at the discretion of the attraction. Flash photography, video and removable lens cameras are not permitted without venue approval. 

There is no smoking allowed in the venue. 

Children Rules
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All children regardless of age must have a ticket unless otherwise specified by the shows promoter.

What am I not allowed to bring to the show?
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Miscellaneous
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Our venue is the perfect location to hold your private party. For more information, contact 

Sydney O'Bryan at 502-883-5772 or sydneyobryan@livenation.com

Where should I stay if I am coming in from out of town?
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Check out the deals at Hotels Combined

  • Hilton Garden Inn
  • The Seelbach
  • Embassy Suites
What restaurants do you recommend?
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  •  SET at Theatre Square
  • Safier Mediterranean Deli
  •  Marketplace Grill
  • 8UP
  •  Brendon’s Catch 23
  •   English Grill at the Brown Hotel
  • The Oak Room at The Seelbach
  •  Fourth Street Live!

 

 

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