JUST ANNOUNCED

You may purchase tickets online at Ticketmaster.com, by calling 1.800.745.3000 or in person at our Main Box Office located at 625 South Fourth Street.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

Premium seats, Exclusive Lounge Upgrades, and exclusive amenities are available for most shows. Season Tickets and multiple show packages are also available. Contact Mindy Goff at 502.883.5804 or MindyGoff@LiveNation.com for pricing and information

The Box Office accepts MasterCard, Visa, American Express, Discover and cash. 

The Louisville Palace Box Office also serves as the primary box office for the Mercury Ballroom. The Louisville Palace Box Office is located to the immediate right of the Louisville Palace Theatre entrance and is open Monday - Friday from 12PM to 5PM. The Mercury Ballroom box office is open 2 hours before any Mercury Ballroom show (1 hour prior to Doors) for will call pickup and walk up purchases. 

Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number.  Tickets will not be released if the photo ID does not match the pick-up name on the tickets.

If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster’s customer service at (800) 653-8000.

Tickets can be picked up at the Will Call Window two hours prior to scheduled show time. Customers must have a picture ID, the actual credit card and the confirmation number.

 Doors open one hour before every show, unless stated otherwise in the event information..

Meter parking is available on all streets surrounding the venue and is free after 6pm Monday-Saturday and all day Sunday.

Pay-By-Cell is available by downloading PassportParking Mobile Pay in the App Store

 There are three main parking garages surrounding the venue. Event Rate $10 / Daily Rate $18

• Chestnut Centre Garage (420 W. Chestnut St.)
• Brown Hotel Garage (658 S. Third St.)
• Fifth Street Garage (630 S. Fourth St.)

There are also parking lots within walking distance of the venue. Daily Rate $3 - $4.50

•  Moby lot (233 W. Chestnut St.)
• YWCA lot (601 S. Third St.)
• Third St Lot (615 S. Third St.)
• St. Francis lot (659 S. Third St.)

The Louisville Palace does not validate parking for any show or event.

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Children of all ages are welcome (with an admission ticket) at family oriented concerts and performances. Appropriate adult supervision may be required.

Non-family oriented concerts and performances may not be suitable for young children, and venue management reserves the right to refuse admission for any reason, including concerns about safety. 

For events listed as 18 & older or 21 & older, a valid government issued picture ID with the birth date of the patron must be presented for entry.  Anyone not of age OR without a valid ID will not be allowed into those shows.

Mercury Ballroom is a General Admission Standing venue unless otherwise noted for a specific show. We have couches throughout the venue if you need to take a break and sit down during the show.  There are areas set aside specifically for ADA needs on the night of shows.  When entering the venue, please ask the security staff for options and you will be escorted to the appropriate area.  Premium seating is available for purchase in advance by contacting Mindy Goff at 502-883-5804.

For Handicapped Accessible seating, please call (502) 583-4555. Then press 1, and follow the prompts.

For a list of restricted items, please follow this link

Personal point and shoot cameras are allowed, but must be small enough to fit in your pocket. Flash photography, video and removable lens cameras are not permitted without prior venue approval.

Professional Photographers may request Media Credentials by contacting Louisville2.SFB@livenation.com. All Media Requests must provide proof of affiliation with credible news or entertainment outlet that will provide a formal review of the show in order to be considered.

Congrats! You have received a complimentary ticket to one of our shows! If the ticket reads “Subject to Venue Capacity” this means that your tickets will only guarantee you entry until we reach our capacity limit. If you arrive after we reach capacity, you will have to wait until someone leaves the show to be granted access. To avoid any issues, we just encourage you to arrive early (before the doors open).

Mercury Ballroom offers the sale of soft drinks, snacks, and alcoholic beverages (must be 21 to purchase alcohol) during the show and one hour prior to show start.

Yes, the Mercury Ballroom is available for corporate and social events as well as birthday parties, wedding ceremonies, and receptions. Please contact Sydney Anthony at 502.883.5772 or SydneyAnthony@LiveNation.com  for date availability and pricing. Click on PRIVATE EVENTS above for more information.

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