The Louisville Palace Box Office also serves as the primary box office for the Mercury Ballroom. The Louisville Palace Box Office is located to the immediate right of the Louisville Palace Theatre entrance and is open Monday - Friday from 12PM to 5PM. The Mercury Ballroom box office is open 2 hours before any Mercury Ballroom show (1 hour prior to Doors) for will call pickup and walk up purchases.
Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number. Tickets will not be released if the photo ID does not match the pick-up name on the tickets.
If another person, other than the person ordering and paying for the tickets, is picking up a WILL CALL order, the ALTERNATE PICK-UP name MUST be on the account. To get the alternate pick-up name noted on the account, the original purchaser MUST contact Ticketmaster’s customer service at (800) 653-8000.