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Plan Your Visit

Getting here

We are located at 611 S. 4th Street, Louisville, KY 40202. 

For parking, metered street parking and garages are available around the venue. The closest options are the Clay Commons Parking Garage and the Fifth Street Parking Garage.

Our Box Office hours are:

Monday & Tuesday 12pm-5pm

Friday 12pm-5:30pm

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Day of Show

Door Time - Generally open 1 hour before the show's scheduled start time.

Bag Policy - Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Mobile Ticketing - Your phone is your ticket! That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For more information on mobile entry click here. Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

Cashless Payments - All main concession and merchandise stands accept Visa, MasterCard, Discover and American Express card payment types.

Amenities

Enhance your concert experience with our amenities options. The VIP Club offers access to an exclusive bar. Additional amenities such as pre-paid coat check can be purchased for ease and convenience in advance of the show.

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Accessibility Services

Mercury Ballroom strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at mercuryballroomhelp@livenation.com or give our Box Office a call at (502) 583-4555. Our hours are: Monday & Tuesday 12pm-5pm and Friday 12pm-5:30pm.

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Where to Stay

The Hilton Garden Inn Downtown Louisville offers comfort and convenience in the city’s heart. They offer a special rate for fans of The Louisville Palace and Mercury Ballroom, including a $15 Food and Beverage credit. This credit can be used at their onsite restaurant, 8UP Elevated Drinkery & Kitchen or for breakfast during your stay. Book now to enjoy this exclusive offer and the best of Louisville! Click here for more info

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