Plan Your Visit

Please DM our Instagram and/or Facebook account with a description of your lost item. We will do our best to help locate and return the lost belonging. Lost items are cataloged and held for a maximum of 30 days after they are turned in. 

We do not allow professional or hand-held cameras, including those with detachable lenses, recording devices, or external flash and lighting inside the venue. Disposable and point-and-shoot cameras are also not permitted. If you have questions about the camera policy for a specific show, feel free to reach out to us.

All open Live Nation positions are listed here. 

Mercury Ballroom is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

Most shows are all ages events, unless otherwise specified on our calendar. There are bars inside the venue selling alcohol. You MUST be 21 with a valid ID in order to purchase an alcoholic beverage. No fake ID's, please! They will be confiscated and you will not be provided access to our bar areas.

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

Mercury Ballroom has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the Box Office, please call us at (502) 583-4555.

Will-call or guest list physical tickets will be available to pick up on the day of the show only, starting 1 hour prior to show time. Customers must have a picture ID and should bring the confirmation number with them to assist with picking up the tickets.

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Our venue does have an elevator

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.